Patient Scheduling Design

Reduce waiting time, increase throughput, and improve patient satisfaction with a few changes in your schedule

Course Summary

A scheduling system is more than a template or footprint of different appointment types.  It also includes, implicitly or explicitly, the managerial rules, which can negatively or positively impact the clinic's performance. This course will show you strategies to set up the proper mechanisms in your schedule to lower no-show and cancelation rates, reduce waiting time, optimize providers' utilization, and increase throughput.  You will also learn to create an initial schedule with the smallest amount of changes and the highest possible impact.

In addition to the prerecorded lessons, we include three masterclasses that were recorded live.  In these masterclasses we cover how to set priorities so associates know what to focus on and collect the correct data to promote a culture of continuous improvement.

Who is this program for

This course is designed for decision-makers in outpatient healthcare clinical practices. Decision-makers include owners, executives, managers, and functional team leaders of practices facing several problems like a financial downturn, poor reimbursement, cost increases, poor patient experiences, quality/safety issues, staffing issues, and low morale. The course is for people who want to commit to change the direction of their practices and see breakthrough results without significant financial investments.

 Consultants interested in providing their services to clinics will also find the course very useful. It contains a robust framework to help this large healthcare industry segment, vital for our communities.

This course is designed with you in mind

BRIEF LECTURES

As we know you are busy professionals, our prerecorded lectures are concise, in most cases less than 10 minutes.  We go straight to the point so you can learn the foundations at your own pace and without any delays.

 A  PRACTIONER'S EXPERIENCE

You hear from an experienced practitioner who successfully implemented this course's concepts in his practice and has advised many other clinicians.

CASE STUDIES

The experiences of other practitioners are essential to consolidate learning the concepts. Therefore, the course includes case studies to illustrate how other clinics have successfully applied the strategies presented in the lessons.

LIVE SESSIONS

We have several live sessions via Zoom to delve deeper into the managerial strategies to set  priorities and instill a culture of continuous improvement . If you cannot attend live, sessions will be recorded.

Course Content

Module 1

Intro to the course

Welcome to our course, acknowledgments, and learning goals 

Module 2

The Foundation

How does a successful clinic look like? Learn the proposed vision and philosophy for a successful clinic, where you can see more patients without jeopardizing the quality of service and without exhausting your resources.

Module 3

Logistics Buffers

Learn the fundamental strategies to reduce waiting times at the clinic and to improve providers' utilization.  These principles start the process of building the capabilities to be able to see more patients.

Module 4

Patient Buffers

You already have the information needed to reduce no-shows and cancelation rates, manage your backlog, and dynamically adjust your schedule footprint.  In this module, you will learn how to use this information to positively impact those critical factors for the success of your clinic.

Module 5

Designing the Schedule

Apply the lessons learned in the previous modules to create an initial schedule with the minimum set of changes and the highest possible impact. You will learn how to look at your current performance and design the proper configuration for your clinic. We present a few case studies in this module.

Module 6

Managing the schedule for success

Use the schedule design to develop the proper managerial rules to set the right priorities and instill a culture of continuous improvement in all parts of the flow of patients in the clinic.


Your instructors

Gurinder Wadhwa, D.D.S., MBA

*Board Certified Oral & Maxillofacial Surgeon.
* Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine, Bronx, NY
* Attending at St. Peters Hospitals, Ellis Hospital and Beth Israel Hospital in NY
* Ex-CEO, President of group specialty practice in NY from 1994 to 2015
* MBA from UT at Knoxville, TN
* System Dynamics training at MIT
* Health System Management training at Harvard Business School
* Entrepreneurship and healthcare innovations at Columbia Business School
* Working on project to provide access to Oral & Maxillofacial Surgery care for inner city and rural population through non-profit Community Health Centers

Danilo Sirias, Ph.D.

Dr. Sirias has a master’s degree in Industrial and Systems Engineering and a Ph.D. in Business Administration both from The University of Memphis.  He is also a certified Critical Chain Project Manager and a certified TOCICO thinking process implementer. Dr. Sirias’ research interests include how the Theory of Constraints can be used to improve patient flow in Emergency Departments, Inpatient Units, Operating Rooms and Outpatient Clinics. He is co-author of the book: Smash the Bottleneck: Fixing Patient Flow for Better Care.  Dr. Sirias is currently a Professor in the Department of Management and Marketing at Saginaw Valley State University.