"Finally--a book that translates the business classic The Goal and its powerful Theory of Constraints into the healthcare setting. Foundational to the science of flow, this is a must read for anyone engaged in healthcare operations, improvement, and flow. It is impossible to read this book and not have a eureka moment."
Robert Vissers, MD, FACEP, MBA
President and CEO, Boulder Community Health
Adjunct Professor of Emergency Medicine
Faculty Healthcare Executive, MBA
University of Colorado, Denver